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Job
Title: Product Support Engineer
Department:
Product Support/PDP/CNAUS
Responsibilities:

? Provide technical support to the local
ABB’s in worldwide through day-to-day coverage of internationally distributed
cases.
1) On-line support for ABB front-end
engineers or service engineers to make trouble shooting when robots have
problems at customer site （當(dāng)ABB 前端及服務(wù)工程師在客戶現(xiàn)場(chǎng)遇到產(chǎn)品問題時(shí)，PS根據(jù)需要提供在線技術(shù)支持）
2) front-end engineers or service
engineers provide detailed description and system data of robot failures （ABB 前端及服務(wù)工程師會(huì)提供詳細(xì)的問題描述及機(jī)器人系統(tǒng)數(shù)據(jù)）
3) product support engineer makes
analysis, experiments, and investigation of production before providing solutions
or suggestions (PS 工程師根據(jù)前端及服務(wù)工程師提供的信息，進(jìn)行分析，測(cè)試或者產(chǎn)線調(diào)查，給出現(xiàn)場(chǎng)問題的可能原因，解決方案的建議)
4) focus on paint robots and electrical
domain (主要負(fù)責(zé)噴涂機(jī)器人的電氣部分)
? Consolidate the information and offer
related report to customer for RCA & SI
當(dāng)客戶提出對(duì)機(jī)器人故障件進(jìn)行原因分析時(shí)，PS工程師會(huì)和技術(shù)中心工程師一起負(fù)責(zé)對(duì)返件實(shí)物進(jìn)行分析和報(bào)告編寫
? Close collaboration with the rest of
the backend organization in the world
? Close collaboration with R&D and
Production team
? follow up new product project

Requirements:

?
Minimum 5+
years’ experience as diagnostic technician or field support or product/Technical
support work

?
Strong analytical problem-solving
skills and hands-on experience with electrical. Experience with robot
system or software is an advantage

? Strong ability to be self-directed and work independently,
with strong organization and documentation skills

? Exceptional capacity for managing simultaneous activities
and challenges.

? Bachelor degree (or above) of electronic or electrical

?
Must be fluent in English reading, writing and spoken

? Team work spirit