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Responsibility: ? Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality ? Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders ? Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes ? Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members ? Troubleshooting and resolving issues to optimize performance ? Fully comply with and adhere to all the standard AMS process & procedures that are developed Profile: ? Have at least 3-5 years’ experience working with SAP EWM in the end user environment or consulting with good support & configuration experience (level 2 & 3). ? Experience/knowledge in SAP S/4 Hana ? At least three years of experience in SAP EWM , at least 1 full-cycle project implementation as EWM consultant ? Knowledge in SAP MM/WM is a plus ? Knowledge in integration with other system is a plus, LES/WMS etc. ? Familiar with system customizing, business process analysis and implementation ? Ability to engage stakeholders ? Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business ? Willing to work based on clients’ business work days and office hours ? Experience in automotive is preferred ? Great collaboration, interpersonal, and communication skills ? Good English skills is a must