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Job ID: 0000LAC0 Description Markets & Securities Services (MSS) Markets & Securities Services enables our corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. We do this by bringing together financing solutions; sales, trading and distribution across multiple asset classes; research; clearing and settlement; global and direct custody; and asset servicing. Our global network is combined with emerging markets leadership and specialist expertise, giving clients the confidence to go where the growth is and capture new opportunities. We are currently seeking an experienced professional to join our team. In this role, you will: Impact on the Business - Drive the successful delivery, providing end-end project leadership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activities - Face off to clients ensuring a consistent client experience for all locations - Create and maintain detailed and pragmatic project plans including identification of the critical path for complex changes - Ensure an effective and appropriate project governance structure is in place and applied - Proactively challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in place - Identify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structure - Identify, understand and manage the inter-dependencies of changes both internally and externally - Proactively manage changes to scope of deliveries, identify potential crisis, and devise contingency plans Customers & Stakeholders - Manage client relationships and expectations by developing and executing a communication process to keep others up-to-date on project or change status - Build, develop and grow any business relationships, both internally / externally, to aid delivery of the programme - Liaise with staff in other locations to ensure that Product Delivery standards are implemented across the Locations Leadership & Teamwork - Liaise with Product, Operations and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframes - Support, lead, coordinate to ensure change requirements are appropriately gathered, documented and signed off - Encourage a positive working environment across disciplines and teams, resulting in stronger alignment - Identifies opportunities for improvements and suggestions for change - Experience of leading teams, supporting team development, capability uplift and performance management Operational Effectiveness & Control Develop best practices and tools for change project execution and management Qualifications To be successful in the role, you should meet the following requirements: - Extensive experience in the Finance and Banking industry environment (e.g., Asset Mgmt., Hedge Fund, Fund administrator, brokerage house, custodian, investment bank, Insurance sector etc.) together with business project management experience - Knowledge of Custody or Funds business or Broker Dealer or Asset Owner & Managers for Settlements, or Asset Services is highly desirable but not essential for this role - Experience in client facing communication - Strong written and verbal communication skills in English and Mandarin - Excellent project management, organisational and time management skills. Ability to focus, mobilise a team to help attain an end goal - Strong experience and proven track record that can be demonstrated in delivering complex business and IT system related changes - Ability to work in a high-pressure environment, working in a matrix environment and delivering results - Flexibility in approach, and the ability to show initiative and respond quickly to changing situations - Ability to manage ambiguity and work to bring clarity by effectively engaging clients or partners - Excellent 360-degree communication skills and interpersonal skills - Positive ‘can do’ attitude - Results-focused, and driven with an inquisitive mind-set that follows through on all aspects of complicated workflow - Structured approach to programme and project management including promoting and ensuring adherence to the project management framework defined by MSS - Excellent attention to detail, with ability to communicate to different levels of audience - Ability to execute role with a high level of autonomy while being mindful of when to seek guidance and approval You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (China) Company Limited