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1.Understand customer's material requirement planning, new project introduction, continuity of supply, field service support, reporting etc;
了解客戶的材料需求計劃、新項目介紹、供應(yīng)的連續(xù)性，現(xiàn)場服務(wù)支持、報告等；
2.Take charge of customer orders including any new orders, sales order changes etc., reply customers’ inquiries in time,release shipment requirement, daily communication with customers;
負(fù)責(zé)客戶訂單，包括任何新訂單、銷售訂單變更等，及時回復(fù)客戶的詢問，發(fā)布裝運要求，與客戶進(jìn)行日常溝通；
3.Expedite material supply through PO monitoring,to make sure that goods delivered on time;
通過監(jiān)控訂單加快材料供應(yīng)，確保貨物按時交付；
4.Coordinate sample submission with sample team and engineering team, and follow up sample approval status with customers and sales person;
與樣品團隊和工程團隊協(xié)調(diào)樣品提交，并跟進(jìn)樣品客戶和銷售人員的批準(zhǔn)狀態(tài)；
5.Work with Logistic department about shipment arrangement;
與物流部門合作安排裝運；
6.Deal with customers’ complaints about delivery, quality and other issues, and assist manufacturing and quality to optimize productivity and cost effectiveness.
處理客戶對交貨、質(zhì)量和其他問題的投訴，并協(xié)助優(yōu)化生產(chǎn)力和成本效益；
7.Assist customer satisfaction survey, and pass customers' expectation to internal departments, to improve continually customers' satisfaction.
協(xié)助客戶滿意度調(diào)查，并將客戶的期望傳遞給內(nèi)部部門，以不斷提高客戶滿意度；
8.Assist buyers to release forecast to vendors for key project, and assist sourcing department in material cost reduction.
協(xié)助物料采購員向供應(yīng)商發(fā)布關(guān)鍵項目的預(yù)測，并協(xié)助采購部門進(jìn)行材料成本降低；
9.Assist management team to achieve sales forecast and order booking;
協(xié)助管理團隊實現(xiàn)銷售預(yù)測和訂單預(yù)訂；
10. Work with Finance AR team for any payment issue at customer site.
與財務(wù)應(yīng)收賬款團隊協(xié)作處理客戶的付款問題。
任職資格：
Requirement:
1.Bachelor's degree or above;
大學(xué)本科以上學(xué)歷；
2. 2 years experience in customer service in electronic manufacturing field;
2年電子制造領(lǐng)域客戶服務(wù)經(jīng)驗；
3. Proficiency in English listening,speaking and writing.
英語聽說讀寫熟練；
4. Have a working knowledge of personal computer, especially for Microsoft office software.
熟練掌握電腦操作，尤其是辦公軟件。