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Responsibilities:
1、 Field support to customers
a) Assess customers’ needs against Erlab? equipment solution through the e-Valiquest? questionnaire.
b) Identify, propose, and explain the recommended Erlab? solution (equipment + Filtering system).
c) Only match solutions to customers’ needs based on scientific & technical elements.
d) Make sure that the proposed solutions properly correspond to the questionnaire (e-Valiquest?) submitted by the customer.
e) enhance customer satisfaction and increase Erlab? competitive
advantage while developing and maintaining relationships with customers.
f) Build trust relationships with customers to influence
targeted groups in the decision-making process.
2、 Support to the sales team
a) Work with the sales team to develop and implement brand strategies to ensure consistency in the Erlab? message.
b) Support and accompany the sales team in their solution deliveries to customers. Do field visits with the salespeople.
c) Analyze customer situations with the sales team to provide expertise suggestions and
added-value services & support and increase
customer loyalty and satisfaction.
d) Coordinate with other team members and
departments to optimize the sales effort.
e) Monitor and analyze data and market conditions to
identify competitive advantage and create competitor awareness.
3、 Provide
internal technical support to sales, after-sales, production, purchasing,
marketing, etc.
a) Develop a training program. Review
confidentiality issue with R&D-HQ
b) Conduct training on R&D
related content to both new and existing sales team (but not
limited to): Basic chemistry / Filtration / technology ...
c) Support the After-Sales team on chemical and instrumentation questions.
4、 Reporting / knowledge / Research
a) Keep accurate records and documentation for reporting
and feedback.
b) Communicate customer and prospect product pain points
to appropriate departments.
c) Pursue continuous learning and professional
development and stay up to date.
d) Develop a systematic information collection on
instruments / best practices / Labs & Chemicals to best advise recommend solutions.
e) Collect and analyze market research data to identify
new business opportunities for potential growth.
f) Participate in Industry Applications research.
g) Analyze data and trends from Erlab? e-Valiquest?
sources.
h) Attend exhibitions at scientific conferences,
training and workshops as required.
Requirements:
1、 Proven work experience as a
laboratory environment
2、 Good knowledge of daily work in
the chemistry laboratory:
a) The different types of glassware and analytical
equipment (chromatography, spectrometry, colorimetry, assays, rotary
evaporator, mineralization).
b) Good chemical handling and storage practices.
3、 Basic knowledge in risk analysis
process:
a) Study of chemical safety data sheets.
b) The various collective and personal protective
equipment used in chemistry laboratories, chemical storage rules.
4、 Highly motivated and able to
adapt to a disruptive solution.
5、 Excellent presentation,
communication, and negotiation skills.
6、 Proven analytical and observational skills.
7、 Strong organizational and time
management skills.
8、Good command of English.