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主要職責
? 作為技術代表，向客戶和同事提供專業(yè)、權威的技術建議
? 處理質保索賠，開展產品故障調查，并以可持續(xù)的方式徹底解決問題
? 做出技術與商業(yè)決策，控制質保成本
? 追求客戶高度滿意；通過技術工作發(fā)掘商業(yè)機會
? 如有需要，赴現(xiàn)場參加產品檢驗與故障調查
? 拜訪客戶，展示并推廣奧賽能的技術解決方案
? 為客戶和同事提供技術培訓
? 與全球技術服務組織協(xié)作，參與“可持續(xù)產品改進”等項目
? 提供其他形式的技術支持，如升級與改造業(yè)務
知識、技能與經驗要求
? 輪機工程、機械工程等相關專業(yè)本科或碩士學歷
? 具備發(fā)動機或海事行業(yè)知識與背景者優(yōu)先
? 相關領域工作經驗優(yōu)先
? 良好的英語書面與口頭表達能力
Main Accountabilities
Provide professional technical advice to customers and colleagues as technical representative
Handle warranty claims, conduct product failure investigations and fix the product issue in a sustainable way
Take technical & commercial decisions and control the warranty costs
Strive for high customer satisfaction
Look for business opportunities through your technical work
Attend product inspection & failure investigation in field if required
Visit customers to present & promote Accelleron's technical solution
Technical trainings to customers and colleagues
Work with global technical service organization; Participate projects such as Continuous Product
Improvement
Other kinds of technical support such as Upgrade & Retrofit business
Knowledge, Skill and Experience
Bachelor's or master's degree in related areas such as marine engineering and mechanical engineering
Knowledge & understanding of engine or maritime industries will be a plus
Work experience in related fields would be a plus
Good written & spoken English skills