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更新于 6月9日

Order Management Specialist ID184730

面議
  • 上海徐匯區(qū)
  • 經(jīng)驗(yàn)不限
  • 學(xué)歷不限
  • 全職
  • 招1人

職位描述

訂單管理
WHAT YOU'LL NEED TO HAVE '- IKEA business model and ways of working - Knowledge of IKEA processes and customer order management and administration leading to an excellent customer fulfilment - Excellent understanding of processes on the area of expertise - Understanding of the customer needs, demands and expectations on the market - Market/industry intelligence: understanding of KPIs used for success measures for own function - Good knowledge of customer order, range and replenishment administration systems - Good understanding and actively use all IKEA manuals - Good understanding of the business plan process YOUR RESPONSIBILITIES '- Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process through securing the market setup for customer order flow from fulfilment units to customers. - Responsible for order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer. - Responsible for COD systems including investigation and troubleshooting with IT Support. - Responsible for the coordination and support of new fulfilment units connected to their orders (e.g. showrooms, rebuilds) - Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Customer Order Team to secure continuous improvement. - Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks. - Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group organisation and other business partners and stakeholders on relevant topics - Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions. - Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the order management process across all touchpoints. ABOUT THIS WORK AREA In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

工作地點(diǎn)

上海徐匯區(qū)漕溪路128號(hào)

職位發(fā)布者

韓女士/HR

當(dāng)前在線(xiàn)
立即溝通
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宜家家居是來(lái)自瑞典的全球知名家具和家居零售商,宜家的愿景是為大眾創(chuàng)造更美好的日常生活。從經(jīng)典耐用的畢利書(shū)架,到美味可口的植物蛋白素肉丸,我們致力通過(guò)每一件產(chǎn)品,解決方案和服務(wù),為人們的生活帶來(lái)積極影響,也正因如此,我們不斷挑戰(zhàn)自我,發(fā)掘更多可能。我們有著許多雄心勃勃的目標(biāo),例如探索不同形式的商場(chǎng)模式和業(yè)務(wù)模式,提供更優(yōu)質(zhì),經(jīng)濟(jì)實(shí)惠和可持續(xù)的產(chǎn)品,以及僅使用可再生和回收材料。這些目標(biāo)的實(shí)現(xiàn),離不開(kāi)一群滿(mǎn)懷熱情的員工。宜家的每位員工都是推動(dòng)我們實(shí)現(xiàn)目標(biāo)的一份力量,每一個(gè)崗位都值得重視。我們擁抱開(kāi)放和尊重差異,并且堅(jiān)信和而不同的價(jià)值。我們不僅僅安于現(xiàn)狀,我們對(duì)一切新鮮事物保持好奇。因此,如果你不拘一格,敢于創(chuàng)新,你就是我們要尋找的理想人才。在這里,我們享受工作中的樂(lè)趣,一起犯錯(cuò)、一起學(xué)習(xí)、一起成長(zhǎng)!
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