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1. Lead the problem solving for customer quality complaints with 8D methodologies
組織針對客戶質(zhì)量投訴的8D分析
a) Sensitively reactions: precisely collect problem description & customer’s requirements based on customer orientation.
敏捷的反饋速度：基于客戶導(dǎo)向的眼光，準確收集客戶端對問題的描述及要求；
b) Consciousness of lead time: closely follow the progress of 8D analysis, ensure the tasks finish on time.
交期意識：嚴格跟蹤8D過程的各個步驟，確保過程中個任務(wù)包按時完成；
c) Consciousness of teamwork: Work as 8D team coordinator, to drive problem solving with cross-function teams efficiently. Necessary leadership / communication skills is required.
團隊合作意識：作為8D團隊的協(xié)調(diào)者，帶領(lǐng)跨職能團隊進行高效的分析工作。需要具有必備的領(lǐng)導(dǎo)力與溝通技巧。
2. Guide the investigation operation & summary of analysis know-how.
指導(dǎo)分析操作，總結(jié)分析收獲
a) Define the analyzing plan for the returned defect units.
針對投訴退返品制定分析計劃；
b) Communication to group functions for necessary support.
與集團職能溝通，獲取必要的支持；
c) Summary of tear-down analysis result, for know-how accumulation.
總結(jié)拆解分析結(jié)論，匯總知識收獲；
3. Market / Customer Status management (cost / failure rate / customer satisfaction perspective)
市場、客戶數(shù)據(jù)管理 （成本、失效率、客戶滿意度等）
a) Statistical follow up for dedicated customer / product / market filed;
對指定的客戶/產(chǎn)品/市場 進行數(shù)據(jù)統(tǒng)計分析；
b) Quality improving progress follow up (push for improving on time).
質(zhì)量改善項目的跟蹤（跟蹤質(zhì)量改善時間節(jié)點）；
c) Customer audit follow up
客戶審核跟蹤
4. Necessary visit to customer / project site, to better support the problem analysis by information collection / on-site discussions
必要的出差（客戶端/項目現(xiàn)場），以便通過現(xiàn)場調(diào)查、信息收集、現(xiàn)場溝通等方式，更好的推動問題分析與改善；
5. Quality improving projects based on the high impacted customer claims (cost / failure rate / customer satisfaction perspective)
基于對客戶端影響程度（成本、失效率、客戶滿意度等），確立相應(yīng)的質(zhì)量改善項目；
a) Project definition with statistical approach
依照統(tǒng)計分析進行項目定義
b) Project progress with dedicated methodologies (8D / 6 sigma etc.)
按照8D/6σ等深入分析的方法輪進行項目開展
c) Project effectiveness tracking
項目有效性追蹤
6. Participate in regular meetings (including material preparation & presentations)
參與部門例會，進行材料準備及匯報
a) Monthly meeting with Group Customer Quality teams
集團客戶質(zhì)量團隊月度會議
b) Regular meeting with dedicated customers.
與特定客戶的例行溝通會