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崗位職責(zé)
1.顧客服務(wù)：以積極熱情的態(tài)度迎接顧客，記錄訂單并提供食物與飲品，解答顧客關(guān)于菜單的疑問(wèn)。
2.訂單處理：準(zhǔn)確將訂單輸入銷售系統(tǒng)，使用信用卡讀卡器或收銀機(jī)完成收款，并快速計(jì)算找零。
3.團(tuán)隊(duì)協(xié)作：與廚房團(tuán)隊(duì)緊密合作，按照烹飪指示、安全程序及衛(wèi)生要求準(zhǔn)備食物與飲品。
4.環(huán)境維護(hù)：確保餐廳日常清潔，包括清理餐桌、送回托盤(pán)、掃地拖地、清洗消毒廚房用具及清潔衛(wèi)生間。
5.投訴處理：專業(yè)、冷靜地處理顧客的擔(dān)憂與投訴，根據(jù)餐廳政策及時(shí)解決問(wèn)題。
6.展示更新：定期更新標(biāo)牌與展示內(nèi)容，以吸引顧客并提升品牌形象。
7.庫(kù)存管理：盤(pán)點(diǎn)并補(bǔ)充展示柜、餐桌及柜臺(tái)內(nèi)的物品，確保物料充足。
8.合規(guī)操作：嚴(yán)格遵守食品安全法規(guī)與質(zhì)量控制措施，確保顧客的用餐安全與滿意度。
任職要求
1.經(jīng)驗(yàn)要求：至少1-2年食品與飲品制備經(jīng)驗(yàn)，具備餐飲服務(wù)背景者優(yōu)先。
2.服務(wù)意識(shí)：積極的態(tài)度，致力于客戶滿意度與卓越服務(wù)。
3.溝通能力：出色的傾聽(tīng)與溝通技巧，能夠與顧客建立良好的互動(dòng)關(guān)系。
4.個(gè)人特質(zhì)：性格友善、形象得體，具備良好的職業(yè)素養(yǎng)。
5.菜單知識(shí)：熟悉菜單內(nèi)容，包括配料、份量及常見(jiàn)過(guò)敏原信息。
6.多任務(wù)處理：高效且精力充沛，能夠同時(shí)處理多項(xiàng)任務(wù)并快速切換工作內(nèi)容。
7.適應(yīng)能力：愿意根據(jù)需求適應(yīng)不同的角色與職責(zé)。
8.團(tuán)隊(duì)合作：能夠在快節(jié)奏的環(huán)境中與充滿活力的團(tuán)隊(duì)高效協(xié)作。
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.