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Job Purpose
This position has interactions with internal and external customers for Products , will implement robust preventive quality actions to build quality into product design and processes, will develop, evaluate, revise, and apply technical product quality protocols/methods to support field complaint solving, failure part analysis, Continuation engineering projects and continuous improvement . In this role working in a matrixed and dynamic environment with creativity, attention to detail and effective verbal and written communication skill are essential . Ensures compliance with internal and external specifications and standards such as ISO regulations.
Key Responsibilities
? Reads and interprets technical product documentation with understanding of product usage within customer application and environment
? Verify that customer requirements are embedded into product/solution design.
? Develop product quality plan and strategy, by following templates and guidelines. Includes inspection criteria, process validation and test, data collection and reporting strategy.
? Leverage Release Milestone Placemat to determine baseline quality during pre-release.
? Embed Quality verifications into process design and development stages by leveraging templates and guidelines (includes assessing quality and volume capability).
? Performs risk assessment and implements early preventive mitigation action plans
? Lead issue to resolution cycles and drive field action (includes turnaround time, root cause, follow-up, disseminate lessons learned).
? Lead Root Cause Failure Analysis (RCFA) and ensures corrective and preventive action planning, addresses true and systemic root cause and eliminates repeats
? Strong analytical and problem-solving competency to drive performance results
? Lead to review warranty data and report to drive warranty reduction .
? Implements dashboards and metrics to drive on-going continuous improvement
? Applies quality tools and techniques (e.g. Control Plan , Failure Mode Effect Analysis , MSA , SPC, 8D etc.) to drive product design improvement , supplier quality , manufacturing improvement etc .
? Perform regular Quality audits, prepare reports and corrective action requests and follow-up.
Conduct tasks in accordance with applicable health, safety, quality and environmental regulations (state regulations, ISO 9000, ISO 14000, etc) as well as Rockwell Automation policies and procedures.
KEY COMPETENCY REQUIREMENTS
Job related competencies
Complexity
? Thinks about quality from a customers application perspective.
? Decomposes assignments, extracts the pertinent quality risks and proposes mitigation.
? Manages the quality program for a large scale project. Navigates thru org complexity.
? See’s the big picture (quality, cost, time to market) and guide focus and priority to actions that maximize quality while supporting business objectives.
? Connects issues across projects and functions, takes appropriate action or escalates
Decision Making
? Acts decisively and is able to navigate a team thru complex problems.
? Acts decisively and takes appropriate steps elevate risks to quality, proposes solutions.
? Takes a hard stand on decisions that impact quality
? Decisions pertaining to quality are timely and data driven.
Temperament
? Demonstrates confidence and maintains a positive demeanor during periods of uncertainty, pressure and conflict.
? Sorts through emotions and uses facts to guide discussion.
? Holds self and others accountable for keeping commitments, acts with urgency.
? Is able to be positive and productive in ambiguous situations where structure and process is not well defined.
? Is effective at task switching and is comfortable and confident in dynamic environments.
? Fosters collaboration, communication and team building.
? Courageous agent of change and continuous improvement, comfortable taking risks.
Accepts Role Requirements
? Works with a global team where off hour meetings may be the norm.
? Accepts feedback from various levels and takes steps to incorporate feedback to improve performance
? Able to travel periodically to participate in needed project team meetings including planning sessions, reviews, and pilot runs with manufacturing or suppliers.
? Able to communicate up to the director levels to discuss quality matters.
? Comfortable speaking in large groups
? Comfortable taking reasonable risks in situations where there is some level of uncertainty
EDUCATIONAL QUALIFICATIONS / WORK EXPERIENCE
? Bachelor's Degree in Electrical , Automation Engineering, or equivalent.
? A minimum of 2-3 years quality engineering experience in industrial area .Testing or product development experience is preferred.
? Strong technical Knowledge and experience of automation products, application etc .
? Be able to use a variety of quality engineering analytical tools such as Lean Six Sigma and problem solving techniques such as 8 Disciplines (8D) to assure the early identification of root cause and preventive solution of potential problems with current and new products, solutions, applications, and reliability.
? Be able to work within a matrix organization on a global base.
? Possess strong written and verbal communication skills.
KEY INTERNAL STAKEHOLDERS
? R&D Engineering
? Business Team
? Plant Team
? Project Management
? Field Service / CSM