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泰語人事流程專員

5000-9000元·13薪
  • 大連甘井子區(qū)
  • 經驗不限
  • 本科
  • 全職
  • 招1人

職位描述

員工關系泰語人力資源服務
Deliver an excellent employee experience through live-chat, voice and email using Strada HR policies, procedures and/or practices
· Handle user enquiries and “real-time” transactions with high First Call Resolution (FCR) rates including performing fast data-entry
· Prepare and complete accurate work and update customer ticket via system
· Effectively transfer misdirected customer requests to the appropriate party
· Analyze and solve HR system questions: Workforce Administration (WFA), Time and Attendance, Organizational Management, Payroll etc.
· Analyze and solve HR questions: Policies, procedures, collective agreements etc.
· Provide HRIS Navigation Support to our clients
· Archive documents in Employee Files
· Maintain a basic knowledge of Strada HR’s services: HR Administration, Talent Administration etc.
Data Management (DMA)
· Perform HRIS system data entry including the data entry part related to larger process: Pre-payroll with support from payroll management (if required), Workforce Administration (WFA), Time and Attendance etc.
· Perform Mass Uploads and mass controls
· Contract Management
· Produce Employee Letters regarding changes made into the system
· Complete audit controls related to data quality
· Simple Reporting related to data using pre-created reports and in-line with Statement of Services (SoS)
· Complete scheduled data-entry activities: Terminations, bonuses etc.
In addition and irrespective of your primary function, you will be encouraged to:
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
· Participate in activities designed to improve customer satisfaction and business performance.
任職要求:
Bachelor or equivalent
· 1-2 years relevant experience administering Payroll, Health & Welfare/Benefits or other HR Service in an HR consulting, HR Outsourcing or Corporate environment.
· Good HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
· A good understanding of external, client and internal compliance requirements
· Good Excel, PowerPoint, and Word skills
· A good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
· An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
· The ability to follow Strada HR Customer Service standards
· The ability to demonstrate excellent customer service/support skills
· The ability to demonstrate excellent written and oral communication skills
· Reasonably proficient in English language, proficient in Thai is a must
It would be desirable if you also have:
· Willingness to rotate shifts, as needed
· The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions
Key Competencies and Description
● Be Accountable: Communicate effectively and generate the desired effect, understand responsibility of ones actions and have a positive sense of humour and outlook
● Solve Problems: Identify problems and escalate them, put forward creative ideas and understand changes and be adaptable
● Take Ownership: Seek clarity of role and understand individual and team objectives
● Be Client Centric: Meet the expectations of clients and understand the balance between external and internal clients
● Be Effective: Understand priorities and demonstrate your ability to set them individually, understand operational processes and know the NGA HR Way and values
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工作地點

甘井子區(qū)大連騰飛園區(qū)-7號樓3A層

職位發(fā)布者

Strada/HR

昨日活躍
立即溝通
公司Logo安瑞雅信息技術服務(大連)有限公司
NGAHR安瑞雅信息技術服務(大連)有限公司,是英資全球五大人力資源服務供應商之一,在五大洲35個國家設有分公司。在亞太區(qū),我們有8個分公司,3個全球服務中心和1個數(shù)據(jù)處理中心,分別在中國、香港、菲律賓、馬來西亞、新加坡、澳大利亞、新西蘭、印度和泰國。大連運營中心自2005年10月建立運營至今,主要為大中華區(qū)、日本及韓國客戶提供一站式的人事外包服務,其中包括員工管理,薪酬,福利,招聘,培訓以及人才管理等。同時,也為亞太區(qū)提供內部人事系統(tǒng)技術支持服務。我們是全球領先的人力資源軟件及服務供應商,為各種規(guī)模的企業(yè),包括全球財富500強和眾多政府機關單位,提供創(chuàng)新的人力資源商業(yè)解決方案。通過戰(zhàn)略管理咨詢、外包服務、系統(tǒng)整合以及最佳軟件方案,我們的8000名員工致力于為客戶提供卓越人力資源服務。 We are a leading global Human Resources software& services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune? 500 companies and many Public Sector organizations. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management. Our 8,000 employees are dedicated to HR excellence through strategic business consulting, outsourcing services, systems integration and best-of-breed software solutions. NorthgateArinso is one of the 5 largest HR service providers worldwide and has offices in 35 countries on 5 continents.
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