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【崗位職責】
1、Arrange appointments for customers. 為客戶做預約
2、Responsible for the requirements and non-medical requests of patients負責住院和門診患者的非醫(yī)療請求
3、Cooperated with other departments to make sure the service is going smoothly. 與其他部門合作，確保服務順利進行
4、Respond, follow-up and resolve complex issues with customers接收跟進解決復雜的客戶要求
5、Collect customer’s feedbacks. 收集客戶反饋信息
6、Follow processes, policies and procedures; execute action plans for process improvement in order to ensure high and consistent standard of service across Customer Service.遵循醫(yī)院規(guī)章制度，嚴格執(zhí)行流程從而確保提供高標準、一致性的的客戶服務
7、Other Work Matters Arranged by Departments部門安排的其他工作事項。
【崗位要求】
1、College diploma or above 大學?？苹蛞陨蠈W歷
2、PET – 3 is preferred. 通過國家級英語水平考試3級者優(yōu)先
3、Good communication skills both in Chinese and English良好的中英文溝通技巧
4、Good customer service skills 良好的客服技巧
5、Computer Skills 電腦使用技能