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What are my
responsibilities?
1. Handle with the customer service from domestic and oversea for GMC motor
products.
負(fù)責(zé)國內(nèi)和海外客戶服務(wù)的協(xié)調(diào)和管理工作；
2. Communicate with customers politely and reasonably to ensure customer
satisfaction.
妥善溝通客戶反饋以確保客戶滿意；
3. Cooperate with company relevant functions for quality accidents in
after-sales services and supervise the responsible departments to implement
correct measures.
負(fù)責(zé)在售后服務(wù)過程中出現(xiàn)的質(zhì)量事件，與相關(guān)部門溝通、協(xié)調(diào)，并且落實(shí)相關(guān)糾正措施；
4. Responsible for resolving customers’ complaints.
負(fù)責(zé)客戶抱怨的處理；
5. Check spare parts, repair parts and service prices to ensure precision of
non-conformance cost after delivery.
負(fù)責(zé)審核備件、維修件價(jià)格及保內(nèi)外維修服務(wù)價(jià)格, 并確保售后不合格費(fèi)用的準(zhǔn)確性;
6. Complete other tasks assigned by the leader carefully.
認(rèn)真完成領(lǐng)導(dǎo)交辦的其他工作。
What do I need to qualify for this job?
1. Have a good fault analysis capability and trouble shooting experience;
具備產(chǎn)品失效分析能力和問題解決的經(jīng)驗(yàn)；
2. Professional customer communication skills and presentation skills;
專業(yè)的客戶溝通能力；
3. Quality awareness and basic commercial know-how;
具有質(zhì)量意識(shí)和基礎(chǔ)的商務(wù)知識(shí)；
4. Major in Mechanical or related, bachelor or above degree;
機(jī)械相關(guān)專業(yè)大專及以上學(xué)歷；
5. Good written and verbal communication skills in English；
良好的英語交流能力；
6. More than three years experience of relevant experience is preferred.
3年以上相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。