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【工作內(nèi)容】
- 處理訂單，若客戶訂單交期變動(dòng)需及時(shí)與客戶溝通確認(rèn)；
- 負(fù)責(zé)與海外客戶進(jìn)行電話及郵件溝通，確保信息準(zhǔn)確無(wú)誤；
- 安排客戶出貨，發(fā)現(xiàn)異常及時(shí)溝通解決；
- 應(yīng)收賬款的核對(duì)與跟催；
- 處理客戶投訴，并分析原因告知主管；
- 協(xié)助處理客戶訂單、跟進(jìn)客戶反饋，提升客戶滿意度；
- 協(xié)調(diào)內(nèi)部資源，確保按時(shí)完成客戶訂單；
- 定期向主管匯報(bào)工作進(jìn)展，提出改進(jìn)建議；
【任職要求】
- 英語(yǔ)讀寫熟練，能夠作為工作語(yǔ)言；
- 大專及以上文化程度，工作責(zé)任心強(qiáng)；
- 制造行業(yè)業(yè)務(wù)跟單或計(jì)劃物料經(jīng)驗(yàn)2年及以上；
- 具備良好的溝通能力和團(tuán)隊(duì)協(xié)作精神；
- 熟練使用辦公軟件，如Excel、Word等；
- 能夠適應(yīng)快節(jié)奏的工作環(huán)境，具備較強(qiáng)的抗壓能力；
[Job Content]
Provide customer quotations and follow up for confirmation;
Handle orders. If the delivery date of the customer's order changes, communicate and confirm with the customer in a timely manner.
Arrange for customers to ship goods and communicate and solve any abnormalities in a timely manner.
Verification and follow-up of accounts receivable
Handle customer complaints, analyze the reasons and inform the supervisor;
Conduct daily business communication in English to ensure the accuracy of information.
Follow up on customer feedback and enhance customer satisfaction;
Coordinate internal resources to ensure the timely completion of customer orders;
Report work progress to the supervisor regularly and put forward improvement suggestions;
【 Job Requirements 】
College degree or above, with a strong sense of responsibility at work;
Proficient in English reading and writing, and capable of using it as a working language;
- At least 2 years of business order following experience in the manufacturing industry;
Have good communication skills and a strong sense of teamwork.
Proficient in using office software such as Excel, Word, etc.
Be able to adapt to a fast-paced working environment and have strong stress resistance.