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Job Title: BAU Support Staff
Responsibilities:
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Drive the daily resolution of production issues, including analysis and troubleshooting of common incidents.
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Coordinate day-to-day communications with stakeholders, including clients as well as internal BAs, developers, and QA team members.
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Ensure all production issues are addressed and resolved within agreed SLAs.
Requirements:
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Strong English communication skills, with the ability to engage professionally with both clients and internal teams.
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Excellent learning ability and adaptability to new environments; capable of handling issues with flexibility.
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Bachelor’s degree or Diploma in Computer Science or a related discipline.
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1–2 years of development experience (Java experience is a plus).
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Good understanding of databases.
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Candidates without development experience will also be considered if they have BA or QA working experience