1. To ensure a high level of product knowledge of the hotel and local area. 具有良好的酒店產(chǎn)品知識和酒店周邊知識。 2. To maintain and update guest history and marketing database as laid down in the reservations procedures. 按照預(yù)訂部的流程維護(hù)跟新客史檔案和市場數(shù)據(jù)。 3.To ensure a high level of customer service is consistently maintained. 確保維護(hù)始終如一的良好對客服務(wù)品質(zhì)。 4. To ensure all the reservation input in system are accurate with sufficient back up for reviewing. 確保輸入系統(tǒng)的預(yù)定信息充分和準(zhǔn)確,以方便查閱。 5. To adhere to pre-set availability and rate controls. 保障預(yù)留房和價格的有效性。 3. To maintain a high level of communication with major sources of business and advise the management of feedback where necessary. 與主要的生意來源保持良好溝通并將意見反饋給管理層。