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1. Responsibilities:
- Answer customer inquiries via phone or email using clear and accurate English to ensure customer understanding.
- Receive customer feedback, listen patiently, and record details. Provide solutions to customers according to company procedures.
- Stay updated on the latest product information, features, and promotional activities. Provide accurate and detailed product or service information to customers.
- Collect customer feedback and suggestions to improve product quality and customer service. Share insights with relevant teams to drive continuous improvement.
2. Requirements:
- Fluent in English (reading, writing, speaking, and listening), capable of using English as a working language.
- Proficient in using office software such as Word, Excel, etc.
- The required talent must be foreign.
- Possess excellent communication and listening skills, able to accurately understand customer needs and respond efficiently.
- Preferably have experience in customer service or telephone support. Familiarity with customer service systems is a plus.
- Strong problem-solving and stress-handling abilities, able to remain calm and handle customer complaints or emergencies.
- Work with diligence, responsibility, and a positive attitude. Pay attention to details and focus on customer experience