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As an E-commerce Operations Specialist, you will be responsible for our cross-border e-commerce business, driving efficient operations on platforms such as Temu and Shine. You will be fully responsible for the daily operations and strategic planning of the store, utilizing precise data analysis and effective marketing strategies to drive sales growth and enhance brand influence. This role requires excellent project management and execution skills, overseeing everything from product listing to customer relationship management, ensuring the continuous health and optimization of key store metrics.
作為電商運(yùn)營(yíng)專(zhuān)員，您將負(fù)責(zé)我們跨境電商業(yè)務(wù)在Temu和Shine等平臺(tái)高效運(yùn)營(yíng)。您將全面負(fù)責(zé)店鋪的日常運(yùn)營(yíng)與戰(zhàn)略規(guī)劃，通過(guò)精準(zhǔn)的數(shù)據(jù)分析和有效的營(yíng)銷(xiāo)策略，驅(qū)動(dòng)銷(xiāo)售業(yè)績(jī)?cè)鲩L(zhǎng)與品牌影響力提升。本崗位要求您具備出色的項(xiàng)目管理與執(zhí)行能力，從商品上架到客戶(hù)關(guān)系維護(hù)，確保店鋪各項(xiàng)指標(biāo)的持續(xù)健康與優(yōu)化。

Job Responsibilities：

崗位職責(zé)：

1. Be Responsible for the overall planning and daily operation of Temu and Shine stores, including product listing/delisting, listing optimization, product sales, and order processing. Continuously monitor key store metrics such as clicks, conversion rate, sales volume, traffic, etc., to ensure normal store operation and achievement of sales performance.
2. Conduct in-depth analysis of store data, adjust sales plans promptly
3. Evaluate and analyze the effectiveness of marketing activities, continuously optimizing marketing strategies.
4. Maintain store rating and good credibility. Handle pre-sale, in-sale, and after-sale customer inquiries promptly, properly address customer complaints and disputes, improving customer satisfaction and loyalty.
5. Handle other work-related matters assigned by the company and superiors.
- 負(fù)責(zé)Temu和Shine店鋪的整體規(guī)劃和日常運(yùn)營(yíng)，包括產(chǎn)品的上下架、listing 優(yōu)化、產(chǎn)品銷(xiāo)售和訂單處理等工作。時(shí)刻關(guān)注店鋪的各項(xiàng)數(shù)據(jù)，如點(diǎn)擊量、轉(zhuǎn)化率、銷(xiāo)量、流量等，確保店鋪的正常運(yùn)營(yíng)和銷(xiāo)售業(yè)績(jī)的達(dá)成。
- 對(duì)店鋪數(shù)據(jù)進(jìn)行深入分析，根據(jù)數(shù)據(jù)反饋及時(shí)調(diào)整銷(xiāo)售計(jì)劃。并對(duì)營(yíng)銷(xiāo)活動(dòng)的效果進(jìn)行評(píng)估和分析，不斷優(yōu)化營(yíng)銷(xiāo)策略。
- 評(píng)估與分析營(yíng)銷(xiāo)活動(dòng)效果，持續(xù)優(yōu)化營(yíng)銷(xiāo)策略。
- 保持店鋪的好評(píng)度和良好的信用度，及時(shí)處理客戶(hù)的售前、售中、售后問(wèn)題，妥善處理客戶(hù)投訴與糾紛，提高客戶(hù)的滿(mǎn)意度和忠誠(chéng)度。
- 處理公司和上級(jí)交辦的其他工作相關(guān)事宜

Job Requirement：

崗位要求

- College degree or above. Preference for majors in E-commerce, Marketing, International Trade, etc.
- 1-3 years of experience in cross-border e-commerce platform operations is required. Hands-on experience with Temu, Shine, Amazon, AliExpress, or similar platforms is preferred.
- Familiar with e-commerce platform operation models, have an in-depth understanding of cross-border e-commerce, master platform rules and policies, able to quickly adapt to platform changes and adjustments.
- Possess data analysis skills, proficient in using data analysis tools, able to extract key information from massive data to formulate effective operational strategies.
- Proficient in store decoration and listing optimization techniques to enhance store visual appeal and user experience.
- Proficient in English speaking, listening, reading and writing skill
- Have good marketing planning skills, able to formulate and execute various promotional activities to increase product exposure and sales.
- Possess strong communication and coordination skills, able to communicate and collaborate effectively with internal departments.
- Must be fluent in English listening, speaking, reading, and writing
- Highly responsible and strong execution, serious and responsible towards work, able to complete tasks on time and accountable for results.
- Good team spirit, able to integrate into the team actively, work together with team members to achieve team goals.
- Possess strong resilience, able to maintain a positive work attitude in a high-intensity work environment, coping with various challenges and difficulties.
- 大專(zhuān)及以上學(xué)歷，電子商務(wù)、市場(chǎng)營(yíng)銷(xiāo)、國(guó)際貿(mào)易等相關(guān)專(zhuān)業(yè)優(yōu)先；
- 具備1-3年跨境電商平臺(tái)運(yùn)營(yíng)經(jīng)驗(yàn)，有Temu、Shine、Amazon、AliExpress等平臺(tái)實(shí)操經(jīng)驗(yàn)者優(yōu)先考
- 熟悉電商平臺(tái)運(yùn)營(yíng)模式，對(duì)跨境電商有深入了解，掌握平臺(tái)規(guī)則和政策，能快速適應(yīng)平臺(tái)的變化和調(diào)整
- 具備數(shù)據(jù)分析能力，熟練使用數(shù)據(jù)分析工具，能夠從海量數(shù)據(jù)中提取關(guān)鍵信息，制定有效的運(yùn)營(yíng)策略
- 具備較強(qiáng)的英文聽(tīng)說(shuō)讀寫(xiě)能力
- 擁有良好的營(yíng)銷(xiāo)策劃能力，能夠制定并執(zhí)行各種促銷(xiāo)活動(dòng)，提高產(chǎn)品的曝光度和銷(xiāo)量。
- 熟練掌握店鋪裝修和 listing 優(yōu)化技巧，提升店鋪的視覺(jué)效果和用戶(hù)體驗(yàn)
- 具備較強(qiáng)的溝通協(xié)調(diào)能力，能夠與內(nèi)部各部門(mén)進(jìn)行有效的溝通和協(xié)作
- 需要具備流利英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力
- 有高度的責(zé)任心和執(zhí)行力，對(duì)工作認(rèn)真負(fù)責(zé)，能夠按時(shí)完成各項(xiàng)任務(wù)，并對(duì)結(jié)果負(fù)責(zé)。
- 具備良好的團(tuán)隊(duì)合作精神，能夠積極融入團(tuán)隊(duì)，與團(tuán)隊(duì)成員共同努力，實(shí)現(xiàn)團(tuán)隊(duì)目標(biāo)。
- 擁有較強(qiáng)的抗壓能力，能夠在高強(qiáng)度的工作環(huán)境下保持積極的工作態(tài)度，應(yīng)對(duì)各種挑戰(zhàn)和困難。