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Order quotation, acceptance, processing, monitoring, delivery and invoicing; Creation of related documents for order processing, shipping, invoicing and credit notes in the ERP and database system; Customer support (by phone and in writing) in close cooperation with the sales force and distributors; Maintenance of a customer database; Regular communication with internal departments, e.g. purchasing, production, service shipping and finance; Processing of complaints and insurance claim; Execution of commercial tasks in connection with sales activities; Execution of special tasks according to the instruction of the supervisor.