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此崗位只針對(duì)中東、非洲、東南亞等外籍人士。
Job Responsibilities:
1. Answer questions from customers and colleagues, and provide immediate technical support services.
2. Conduct problem analysis and troubleshooting based on customer needs, and assist users in completing various tasks.
3. Establish and maintain customer relationships, monitor and feedback user demand information and market dynamics.
Job Requirements:
1. This position is for foreign technical R&D staff. Candidates should have growth and learning experiences in countries such as the Middle East and Africa.
2. Love China and identify with Chinese national culture.
3. Have good interpersonal resources in their home countries (Middle East, Africa) and be capable of handling complex customer relationships.
4. Have studied at a university ranked among the top 500 in the world, possess excellent communication skills and customer service awareness. Graduates majoring in computer science or artificial intelligence are preferred.
5. Have a strong sense of teamwork and coordination, and be able to adapt to a rapidly changing work environment.
崗位內(nèi)容：
1. 回答來(lái)自客戶和同事的問(wèn)題，并提供第一時(shí)間的技術(shù)支持服務(wù)。
2. 根據(jù)客戶需求開展問(wèn)題分析和故障排除，協(xié)助用戶完成各項(xiàng)工作任務(wù)。
3. 建立和維護(hù)客戶關(guān)系，監(jiān)控并反饋用戶需求信息和市場(chǎng)動(dòng)態(tài)。
任職要求：
1. 此崗位為外籍技術(shù)研發(fā)員工崗位，需要具有中東，非洲等國(guó)的成長(zhǎng)學(xué)習(xí)經(jīng)歷。
2.熱愛(ài)中國(guó)，并認(rèn)同中國(guó)國(guó)家文化。
3. 在本國(guó)（中東、非洲）具有較好的人脈資源，能夠處理復(fù)雜的客戶關(guān)系；
4. 具有世界排名前500大學(xué)的學(xué)習(xí)經(jīng)歷，具備良好的溝通技巧和客戶服務(wù)意識(shí)，計(jì)算機(jī)，人工智能相關(guān)專業(yè)畢業(yè)優(yōu)先考慮；
5.具備較強(qiáng)的團(tuán)隊(duì)合作精神和協(xié)調(diào)能力，能夠適應(yīng)快速變化的工作環(huán)境。