職位描述
軟件產(chǎn)品硬件產(chǎn)品自動化設備電子/半導體/集成電路電子設備制造儀器儀表制造
JOB TITLE: Technical Support Engineer (or Senior) and Product Engineer.
MANAGER: General Sales Manager (China Region)
OBJECTIVES:
- knowledge of the use of the product and its installations.
- knowledge of the products involved in intrinsic safety and functional safety applications or related experiences.
- In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer.
INTERFUNCTIONAL RELATIONS:
- With HQ for the technical supports related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products.
- - With the Sales (Engineers) or sales Managers ((China Region ) to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars.
- With the Marketing Manager for the drafting of Case History or Application Notes useful as publications for the website.
JOB REQUIRMENTS
EDUCATION: -
- Diploma as a Technician of Electrical and Electronic Industries.
- Certification as a Functional Safety Engineer will be an advantage.
LANGUAGE SKILLS: Knowledge of spoken and written English (China basic CET Level 4)
INFORMATICS SKILLS:
- Software: MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software
- Hardware: Cabling, Hardware troubleshooting, Screen Repair, A/V setup
JOB RESPONSABILITIES
ACTIVITIES: -
- Troubleshooting for product use and installation.
- Answers to the customer for questions about the product and its use.
- Coordination and distribution of work for the resources of the Customer Care department.
- Coordination with the R&D department for the drafting of technical documentation, for tests to be carried out on the products, or for the resolution of problems that arise on the current product
MANAGER: General Sales Manager (China Region)
OBJECTIVES:
- knowledge of the use of the product and its installations.
- knowledge of the products involved in intrinsic safety and functional safety applications or related experiences.
- In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer.
INTERFUNCTIONAL RELATIONS:
- With HQ for the technical supports related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products.
- - With the Sales (Engineers) or sales Managers ((China Region ) to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars.
- With the Marketing Manager for the drafting of Case History or Application Notes useful as publications for the website.
JOB REQUIRMENTS
EDUCATION: -
- Diploma as a Technician of Electrical and Electronic Industries.
- Certification as a Functional Safety Engineer will be an advantage.
LANGUAGE SKILLS: Knowledge of spoken and written English (China basic CET Level 4)
INFORMATICS SKILLS:
- Software: MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software
- Hardware: Cabling, Hardware troubleshooting, Screen Repair, A/V setup
JOB RESPONSABILITIES
ACTIVITIES: -
- Troubleshooting for product use and installation.
- Answers to the customer for questions about the product and its use.
- Coordination and distribution of work for the resources of the Customer Care department.
- Coordination with the R&D department for the drafting of technical documentation, for tests to be carried out on the products, or for the resolution of problems that arise on the current product
- Repair and compilation of test reports on non-compliant products returned to the customer.
- Visit to customers for the resolution of technical problems.
- Sales support for technical / commercial presentations and webinars.
- Marketing support for the drafting and verification of Case History or marketing documents.
EXPERIENCE:
- 3 to 5 years of experience in the field of intrinsic and functional safety.
- 3 to 5 years of experience in the repair of electronic circuits in general, for over ten years in the repair of electronic circuits in the field of intrinsic and functional safety.
- Experience in the use of laboratory instrumentation and instrumentation for customer interventions.
SOFT SKILLS
- Problem solving.
- Flexibility.
- Organization of work in teams and individually.
- Ability to manage multiple jobs at the same time.
- Ability to establish good interpersonal relationships with clients and colleagues.
- Constant willingness to learn.
- Determination to achieve or exceed assigned goals
- Visit to customers for the resolution of technical problems.
- Sales support for technical / commercial presentations and webinars.
- Marketing support for the drafting and verification of Case History or marketing documents.
EXPERIENCE:
- 3 to 5 years of experience in the field of intrinsic and functional safety.
- 3 to 5 years of experience in the repair of electronic circuits in general, for over ten years in the repair of electronic circuits in the field of intrinsic and functional safety.
- Experience in the use of laboratory instrumentation and instrumentation for customer interventions.
SOFT SKILLS
- Problem solving.
- Flexibility.
- Organization of work in teams and individually.
- Ability to manage multiple jobs at the same time.
- Ability to establish good interpersonal relationships with clients and colleagues.
- Constant willingness to learn.
- Determination to achieve or exceed assigned goals
工作目標：**
- 掌握產(chǎn)品使用及其安裝知識。
- 了解涉及本安型和功能安全應用的產(chǎn)品或相關經(jīng)驗。
- 深入了解安全系統(tǒng)（PLC/DCS）及流程工業(yè)應用的動態(tài)，以開發(fā)可能的技術解決方案并向客戶提出建議。
**跨職能關系：**
- 與總部就產(chǎn)品的標準和非標準使用提供技術支持，并交換應用技術信息及客戶對新產(chǎn)品開發(fā)的需求。
- 與銷售（工程師）或銷售宗經(jīng)理（中國區(qū)）合作，直接與客戶對接，通過個性化演示或網(wǎng)絡研討會展示產(chǎn)品的技術特點。
- 與市場經(jīng)理合作，撰寫案例研究或應用說明，作為網(wǎng)站發(fā)布的資料。
- 掌握產(chǎn)品使用及其安裝知識。
- 了解涉及本安型和功能安全應用的產(chǎn)品或相關經(jīng)驗。
- 深入了解安全系統(tǒng)（PLC/DCS）及流程工業(yè)應用的動態(tài)，以開發(fā)可能的技術解決方案并向客戶提出建議。
**跨職能關系：**
- 與總部就產(chǎn)品的標準和非標準使用提供技術支持，并交換應用技術信息及客戶對新產(chǎn)品開發(fā)的需求。
- 與銷售（工程師）或銷售宗經(jīng)理（中國區(qū)）合作，直接與客戶對接，通過個性化演示或網(wǎng)絡研討會展示產(chǎn)品的技術特點。
- 與市場經(jīng)理合作，撰寫案例研究或應用說明，作為網(wǎng)站發(fā)布的資料。
教育背景：**
- 電氣與電子工業(yè)技術專業(yè)。
- 具備功能安全工程師認證者優(yōu)先。
**語言能力：**
- 英語口語和書面能力（中國基礎CET 4級）。
**信息技術技能：**
- 軟件：MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software
- 硬件：布線、硬件故障排除、屏幕維修、音視頻設置。
**工作職責：**
**主要活動：**
- 解決產(chǎn)品使用和安裝中的問題。
- 回答客戶關于產(chǎn)品及其使用的疑問。
- 協(xié)調(diào)并分配客戶服務部門的工作任務。
- 與研發(fā)部門協(xié)調(diào)，編寫技術文檔并進行產(chǎn)品測試。
經(jīng)驗:
- 3 - 5年內(nèi)在和功能安全領域的工作經(jīng)驗。
- 3至5年的電子電路維修經(jīng)驗，在本質(zhì)和功能安全領域的電子電路維修經(jīng)驗超過3年。
-有使用實驗室儀器和客戶干預儀器的經(jīng)驗。
技能要求：
-獨立解決問題。
——靈活性。
-組織團隊和個人工作。
~能夠同時管理多個工作。
~能夠與客戶和同事建立良好的人際關系。
-不斷學習的意愿。
-達成或超越既定目標的決心
- 電氣與電子工業(yè)技術專業(yè)。
- 具備功能安全工程師認證者優(yōu)先。
**語言能力：**
- 英語口語和書面能力（中國基礎CET 4級）。
**信息技術技能：**
- 軟件：MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software
- 硬件：布線、硬件故障排除、屏幕維修、音視頻設置。
**工作職責：**
**主要活動：**
- 解決產(chǎn)品使用和安裝中的問題。
- 回答客戶關于產(chǎn)品及其使用的疑問。
- 協(xié)調(diào)并分配客戶服務部門的工作任務。
- 與研發(fā)部門協(xié)調(diào)，編寫技術文檔并進行產(chǎn)品測試。
經(jīng)驗:
- 3 - 5年內(nèi)在和功能安全領域的工作經(jīng)驗。
- 3至5年的電子電路維修經(jīng)驗，在本質(zhì)和功能安全領域的電子電路維修經(jīng)驗超過3年。
-有使用實驗室儀器和客戶干預儀器的經(jīng)驗。
技能要求：
-獨立解決問題。
——靈活性。
-組織團隊和個人工作。
~能夠同時管理多個工作。
~能夠與客戶和同事建立良好的人際關系。
-不斷學習的意愿。
-達成或超越既定目標的決心
工作地點
上海長寧區(qū)匯京大廈2810室
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