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Tasks To ensure the proper implementation of conducting service relevant Training for BMW Dealerships for different target groups and supporting BMW China Training Academy teams in optimizing training offer to suit dealer’s needs Key Responsibilities Adapt / update / develop service training courses based on the training requirements and delivered training concepts to suit different target groups Conduct service related training to suit different target groups Organize service training, put up the requirements the trainer needs to conduct the training, forwarding this request to training organization team and making sure, that all materials are available before the training Checking all training material/ tools/ systems at the training venue to make sure they are ready and can be used Conduct regular feedback sessions after each training to establish more training needs and / or optimise the trainings. Also this feedback needs to be feedback to the relevant departments Take an active role in broadening the training offer of BMW China Training Academy by conducting regular analysis of training needs and passing on to responsible person / team / relevant departments Lead / support special projects which are supporting BMW China Training Academy's business Support company in conducting training on special occasions which are aimed at internal staff Other tasks assigned by line manager Qualifications University degree Proficient English, German would be an advantage Familiar with retail service processes, knowledge of automobile service business Professional in training Clear customer orientation Outgoing, easy to communicate with other people Familiar with all known Microsoft Office Programmes Representing the company Willing to learn, accept feedback Creative and Flexible Open minded, sharing information Background in service / training area, preferred in automobile industry / company training 4-6 Years Experience with retail service business / training, preferred in automobile retail / wholesale service business 4-6 Years