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更新于 2025-11-05 00:16:43

Client Service Analyst-外資行中后臺(tái)崗

7000-8000元
  • 天津和平區(qū)
  • 五大道
  • 1-3年
  • 本科
  • 全職
  • 招1人

雇員點(diǎn)評(píng)標(biāo)簽

  • 工作環(huán)境好
  • 同事很nice
  • 人際關(guān)系好
  • 氛圍活躍
  • 團(tuán)隊(duì)執(zhí)行強(qiáng)
  • 交通便利

職位描述

風(fēng)控經(jīng)驗(yàn)銀行
KEY
RESPONSIBILITIES in bullet points
· Support onshore and offshore
Implementation Manager Team to implement all cash and trade products for all
CB clients in north asia branches, like electronic banking, local & cross
boarder pooling, ERP integration, FSC, and China e-drafts etc.
-
Work
closely with key teams within the Bank throughout the FSC supplier
on-boarding processes to ensure suppliers are on-boarded efficiently and
within agreed Service Level Agreements (SLA).
-
Generate/manage
product documentations, eg: e-banking/cashpool/ebills etc. global product
agreements and local products agreement, eg: e-drafts etc.
-
Provide
the e2e support for e-banking/e-drafts/ebills maintenance request
-
Support
any servicing to the suppliers’ queries over call / emails regarding
onboarding / transactions etc. Track / manage escalations from suppliers for
any queries sent by them
-
Technical
setup in the product systems
-
manage
user acceptance test (UAT) if needed
-
Provide
the product training with client
-
Support
the new products rollout and implementation within North Asian countries
-
Works
closely with Implementation, Legal and Product Management on
procedures/workflow concerning product documentation.
· Customer interactions
-
Maintain
contact with customers to ensure DB’s service is up to standard. Assist in
the timely consolidation of management information to enable the continuous
review of service standards
-
Proactively
monitor and take appropriate actions to ensure that expected utilization and
penetration levels are met.
· Manage technical support
function via
-
adoption
of team information/knowledge
-
best
practice sharing
-
proactive
problem solving and
-
comprehensive
customer/user training
-
internal/external
migration project support, including data reviewing, migration setup in
internal systems, handle functional issues arising during migration.

SELECTION CRITERIA education and
skills, languages etc.
·
University
graduate with minimum 3-5 years relevant banking experience with proven track
record, preferably project implementation experience with basic banking
product knowledge required
·
Sound
knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal
environment
·
Knowledge
of operating systems and processes, front end customer systems as well as banking
products and services
·
Customer
focus and service oriented
·
Good
interpersonal skills. Ability to maintain a good professional relationship
with external and internal teams
·
Be
independent, self-starter and able to liaise with clients and internal
stakeholders including senior management
·
Team
player and willing to share knowledge
·
Fluent
in both oral and written English.
·
Familiar
with multi OS platform, applications and experienced in data communication
· Proficiency in Korean is a plus.

工作地點(diǎn)

和平區(qū)德意志銀行(天津分行)1

入職公司信息

  • 入職公司: 德意志銀行(中國(guó))有限公司
  • 公司地址: 北京朝陽區(qū)北京市朝陽區(qū)建國(guó)路81號(hào)德意志銀行大廈
  • 公司人數(shù): 500-999人

認(rèn)證資質(zhì)

  • 勞務(wù)派遣經(jīng)營(yíng)許可認(rèn)證

    勞務(wù)派遣經(jīng)營(yíng)許可證是由國(guó)家人力資源與社會(huì)保障相關(guān)部門頒發(fā),代表人才經(jīng)紀(jì)人所在企業(yè)可以合法開展勞務(wù)派遣相關(guān)業(yè)務(wù)的資質(zhì)證件。展示該標(biāo)簽代表該企業(yè)發(fā)布此職位時(shí)已上傳《勞務(wù)派遣許可證》并經(jīng)由平臺(tái)審驗(yàn)通過。

職位發(fā)布者

郭女士/招聘顧問

昨日活躍
立即溝通
公司Logo外企德科
北京外企德科人力資源服務(wù)上海有限公司(FESCO Adecco):官方網(wǎng)站:http://www.fescoadecco.com/北京外企德科人力資源服務(wù)上海有限公司(外企德科 FESCO Adecco)是值得客戶信賴的人力資源解決方案提供商和全球合作伙伴,是中國(guó)人力資源服務(wù)行業(yè)最具競(jìng)爭(zhēng)力和品牌價(jià)值的FESCO(北京外企服務(wù)集團(tuán))與全球人力資源服務(wù)行業(yè)領(lǐng)航者The Adecco Group(德科集團(tuán))于2010年成立的一家中外合資人力資源服務(wù)企業(yè),為企業(yè)及個(gè)人提供業(yè)務(wù)外包、人事服務(wù)、招聘獵頭和員工福利等人力資源解決方案。目前,F(xiàn)ESCO Adecco在浙江、陜西、重慶、深圳、蘇州設(shè)立了分支機(jī)構(gòu),全國(guó)服務(wù)人數(shù)超過200萬名,服務(wù)客戶超20,000家。
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