職位描述
英語讀寫熟練訂單管理
General Responsibilities 主要工作職責(zé)
The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.
The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.
Key activities:
Visibility, tracking, reporting
Detailed Responsibilities 具體工作職責(zé)
Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.
Ensure that DSV processes are meeting target services levels.
Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.
Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.
Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
Relay consistent issues to Asst. Manager in a timely and efficient manner.
Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.
Obtain strong working user experience with department key activities
Job Requirements 任職資格
1-2 years experience in freight forwarding industry or customer service
Good command of written in English, good spoken English is a plus
The Control Tower Specialist has the responsibility for timely completion of the daily tasks that make up the department service activities.
The Control Tower Specialist act as source matter expert on business system knowledge and usage in control tower team.
Key activities:
Visibility, tracking, reporting
Detailed Responsibilities 具體工作職責(zé)
Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.
Ensure that DSV processes are meeting target services levels.
Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.
Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.
Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
Relay consistent issues to Asst. Manager in a timely and efficient manner.
Escalate to Asst. Manager proactively on continues disputes, high level decisions and high profile service issues and potential risk situations.
Obtain strong working user experience with department key activities
Job Requirements 任職資格
1-2 years experience in freight forwarding industry or customer service
Good command of written in English, good spoken English is a plus
職位福利：五險(xiǎn)一金、帶薪年假、定期體檢、商業(yè)保險(xiǎn)、員工團(tuán)建、餐飲補(bǔ)貼、年終獎(jiǎng)金
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工作地點(diǎn)
上海長(zhǎng)寧區(qū)長(zhǎng)寧來福士廣場(chǎng)寫字樓3座8樓
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職位發(fā)布者
張女士/HR
立即溝通
上海得斯威國(guó)際貨運(yùn)有限公司At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day– from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers. Approx. 160,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. Our organisation is divided into three divisions: Air& Sea, Road and Contract Logistics. DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Read more at www.dsv.com在 DSV，我們致力于在瞬息萬變的世界中保持供應(yīng)鏈的暢通。作為全球運(yùn)輸和物流供應(yīng)商，DSV每天為數(shù)千家公司提供和運(yùn)營(yíng)供應(yīng)鏈解決方案，滿足大型跨國(guó)公司及中小型企業(yè)客戶對(duì)運(yùn)輸和物流服務(wù)的需求。我們的運(yùn)輸網(wǎng)絡(luò)覆蓋全球，專業(yè)的本地操作讓我們更貼近客戶的需求。我們?cè)谌?90多個(gè)國(guó)家共 160,000多名員工，為客戶提供卓越的體驗(yàn)和高品質(zhì)的服務(wù)。我們堅(jiān)持卓越運(yùn)營(yíng)與可持續(xù)發(fā)展攜手并進(jìn)，以規(guī)劃完善的供應(yīng)鏈打造更環(huán)保更綠色的供應(yīng)鏈。 DSV三大業(yè)務(wù)單元：空運(yùn)&海運(yùn)、公路運(yùn)輸和合同物流。 DSV是一個(gè)充滿活力的雇主。 DSV是一個(gè)能夠接納和包容文化差異的公司。我們力爭(zhēng)“客戶至上、敏捷高效、真誠(chéng)合作”我們的團(tuán)隊(duì)誠(chéng)實(shí)守信、通力合作，相互尊重。更多公司信息詳見www.dsv.com請(qǐng)查看我們的在招崗位，開啟您的職業(yè)發(fā)展之旅！公司地址：上海市長(zhǎng)寧區(qū)長(zhǎng)寧路1193號(hào)來福士辦公樓3座5、8、9、15樓和1座39樓
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