- Provide email and phone support. - Communicate with user and response the issues status. - Investigate the issues, try to find the root cause and solution. - Online troubleshooting. - Write the documents related to support work.
Requirements: - Bachelor degree of IT or English, CET-6 and TEM-8 is preferred. - Fluent oral and written English - Familiar with the software development/test/support process - Well communicate skill - Technical business understanding. 職位福利:五險(xiǎn)一金、帶薪年假、彈性工作、節(jié)日福利、員工旅游、定期體檢、周末雙休、年終獎(jiǎng)金。