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You’ll make an impact by
? Together with respective business line
and service line to secure orders from internal & external customers
end-to-end
? Drive order management process
(automation, optimization)
? Monitor Financial and Sales performance,
provide KPI analysis, and prepare business relevant reporting
? Manage orders to make sure all operation
in line with company guidelines and finance standards
? Handle commercial topics, e.g. online
contract, online quotation, new portfolio launch preparation from E-commerce
commercial side
? Coordinate with customer and internal
colleagues about logistics and delivery issues; handle after-sales service /
complaints from online customers
? Coordinate and manage vendor to provide
higher quality service for us (service staff and order specialist)
? Other tasks assigned by superior

Your defining qualities
? Bachelor’s degree or above in business
administration, finance, accounting or related areas;
? Have experience with sales business
administration tasks
? Good communication skills to understand
requirements from internal & external
? Customer orientation and service attitude
? High sense of responsibility, initiative,
strong ability to work under pressure
? Good SAP and office software knowledge is
preferred
? Fluent English in reading and writing
? With sense of Internet, love E-commerce
business, with experience of handling online customer service and order is
preferred

您將通過(guò)以下方式發(fā)揮重要作用：
? 與各業(yè)務(wù)線及服務(wù)線協(xié)同合作，實(shí)現(xiàn)內(nèi)外部客戶訂單的端到端獲取
? 推動(dòng)訂單管理流程（自動(dòng)化、優(yōu)化）
? 監(jiān)控財(cái)務(wù)與銷售表現(xiàn)，提供KPI分析并撰寫相關(guān)業(yè)務(wù)報(bào)告
? 管理訂單確保所有操作符合公司準(zhǔn)則與財(cái)務(wù)標(biāo)準(zhǔn)
? 處理商務(wù)事宜，包括電子合同、在線報(bào)價(jià)、電商商務(wù)端的新業(yè)務(wù)上線籌備
? 協(xié)同客戶及內(nèi)部同事處理物流交付問(wèn)題；處理線上客戶的售后服務(wù)/投訴
? 協(xié)調(diào)管理供應(yīng)商，為團(tuán)隊(duì)（服務(wù)人員與訂單專員）提供更優(yōu)質(zhì)服務(wù)
? 完成上級(jí)交辦的其他任務(wù)

任職資格要求
? 工商管理、財(cái)務(wù)、會(huì)計(jì)等相關(guān)專業(yè)本科及以上學(xué)歷；
? 具備銷售業(yè)務(wù)支持相關(guān)工作經(jīng)驗(yàn)
? 良好的溝通能力，能準(zhǔn)確理解內(nèi)外部需求
? 具備客戶導(dǎo)向意識(shí)與服務(wù)精神
? 高度責(zé)任感、主動(dòng)性及較強(qiáng)的抗壓能力
? 熟練使用SAP及Office辦公軟件者優(yōu)先
? 具備流利的英語(yǔ)讀寫能力
? 具有互聯(lián)網(wǎng)思維，熱愛電商行業(yè)，有線上客戶服務(wù)及訂單處理經(jīng)驗(yàn)者優(yōu)先