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specific scope of services for field monitoring includes, but is not limited to, the following市場監(jiān)控具體服務(wù)范圍包含但不限于如下：
1.If a customer complaint occurs, it serves as a market link and reflects the customer's expectations. 如發(fā)生客戶投訴事件，則作為市場紐帶，反映客戶的期望。
a) Coordination, control and monitoring of the quality of products in the field as manufacturer's function.承擔(dān)制造商的職責(zé)，對現(xiàn)場產(chǎn)品質(zhì)量予以協(xié)調(diào)、控制和監(jiān)測。
b) In co-ordination with the sales company do systematic product quality monitoring on the basis of warranty invoices, diagnostic data, breakdowns, repeat repairs, RTM-Data, sales company and dealer inquiries.根據(jù)保修發(fā)票、診斷數(shù)據(jù)、故障、重復(fù)維修、RTM 數(shù)據(jù)、銷售公司和經(jīng)銷商咨詢，與銷售公司合作開展系統(tǒng)性產(chǎn)品質(zhì)量監(jiān)測。
c) Coordination, control and monitoring of the field fault elimination process (FAP)協(xié)調(diào)、控制和監(jiān)測現(xiàn)場故障消除過程（FAP）。
d) Escalate the technical topics according to priority into the escalation meetings to ensure solutions for the customer. 在相關(guān)上報(bào)會議中，根據(jù)優(yōu)先級上報(bào)技術(shù)問題，以確保為客戶提供解決方案。
2.Development, Implementation and Management of the field fault elimination process (FAP) in conjunction with the internal and external process partners. 與內(nèi)部和外部流程合作伙伴攜手實(shí)施現(xiàn)場故障消除流程（FAP）。
a)Accept and respond to PCC (Priority Customer Complaints) for serial problems from the market and guide the FAP process.受理并回應(yīng)市場關(guān)于量產(chǎn)問題的 PCC（優(yōu)先客戶投訴）并為 FAP 流程提供指導(dǎo)。
b)Development and release of detailed information regarding field problems and repair measures for the dealers (e.g. TPI). 為經(jīng)銷商開發(fā)和發(fā)布有關(guān)現(xiàn)場問題和維修措施的詳細(xì)信息(e.g. TPI)。
c)Development of fast, cost-effective and sustainable repair solutions, methods and tools to resolve customer complaints in the field and
reduce costs.開發(fā)快速便捷、經(jīng)濟(jì)高效且可持續(xù)的維修解決方案、方法和工具，以解決現(xiàn)場客戶投訴并降低成本。
d)Monitoring the effectiveness of corrective measures/solutions for the series production and for service solutions.監(jiān)測專為量產(chǎn)和服務(wù)解決方案開發(fā)的糾正措施/解決方案的有效性。
e)Technical support of the dealers organization for finding solutions of complex, technical problems.為經(jīng)銷商組織提供技術(shù)支持，以便為復(fù)雜的技術(shù)問題尋找解決方案。
f)Ranking and selecting technical topics together with partners for escalation within NEV. Co.與合作伙伴一起對技術(shù)問題進(jìn)行排序和選擇，以便上報(bào)至新能源汽車公司。

目的：
－Ensure fast and cost effective repair at dealer. 確保經(jīng)銷商維修快速且經(jīng)濟(jì)高效。
－Ensure real-time monitoring of market customer issues.確保市場客戶問題的實(shí)時(shí)監(jiān)控。
－ Ensure timely and accurate analysis of monitored customer feedback and communication with relevant parties to resolve issues. 確保對監(jiān)控到的客戶反饋進(jìn)行及時(shí)準(zhǔn)確分析以及與相關(guān)方溝通解決。
－ Ensure timely resolution of customer feedback issues and track their closure. 確?？蛻舴答伒膯栴}按時(shí)解決并跟蹤問題的關(guān)閉。