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崗位職責(zé) / Responsibilities： 能用基本外語(yǔ)與客戶交流，網(wǎng)絡(luò)支付平臺(tái)糾紛的反饋與跟蹤； You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputes * 對(duì)客戶的外語(yǔ)投訴進(jìn)行調(diào)查和處理，根據(jù)買賣家提交的證據(jù)公平公正的解決糾紛； Investigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellers * 對(duì)客戶的外語(yǔ)郵件和英文書面反饋進(jìn)行回復(fù)； Respond to customer's foreign language mail and French written feedback * 以及訂單處理的相關(guān)工作,負(fù)責(zé)電子商務(wù)平臺(tái)網(wǎng)站各項(xiàng)目的網(wǎng)絡(luò)推廣宣傳。 Orders processing related work, responsible for e-commerce platform, website promotion of all projects 任職要求 / Job Requirement： * 本科及以上學(xué)歷，能夠使用word、excel等辦公軟件； Bachelor degree or above,Skilled in using word, Excel and other office software. * 做事認(rèn)真，負(fù)責(zé)，能在壓力下保持良好的工作狀態(tài)； Serious,responsible and able to work well under pressure. * 有良好的客戶服務(wù)意識(shí)及溝通，判斷能力，處理網(wǎng)絡(luò)糾紛及解決糾紛的能力； You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes. * 具有團(tuán)隊(duì)合作精神，積極有效的配合各部門進(jìn)行工作； Team work spirit, actively and effectively cooperate with all departments. * 英語(yǔ)六級(jí)、專業(yè)英語(yǔ)四級(jí)或同等級(jí)以上水平，尤其是讀寫能力，能夠準(zhǔn)確領(lǐng)會(huì)國(guó)外買家的意思，熟練的運(yùn)用外語(yǔ)回復(fù)國(guó)外買家的郵件，口語(yǔ)能力較好，發(fā)音準(zhǔn)確； TEM-4 or above CET-6 level.In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation. * 需接受12月份幾天夜班 For a few nights in December