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工作地點：

需常駐馬來西亞 · 島嶼度假區(qū)（仙本那/停泊島/熱浪島/蘭卡威等）
用工性質(zhì)：全職、駐島（提供住宿）
匯報對象：本公司董事會


崗位使命

對島上水屋、沙灘屋、民宿住宿群、潛水/水上活動中心、餐飲與后勤供應鏈、島上公共設(shè)施與安全實施一體化管理，達成盈利目標與品牌口碑雙提升，并對本公司董事會進行透明、準時、數(shù)據(jù)化匯報。



主要職責

1）綜合運營（住宿群 + 公共區(qū)域）

? 負責前廳/客房/工程/保潔/安保/碼頭接駁/船務調(diào)度的SOP制定與執(zhí)行。
? 管控RevPAR、入住率、ADR、GOP等核心指標；推行精益排班與能耗管理（發(fā)電、海水淡化、光伏儲能等）。
? 監(jiān)督PMS/渠道管理/收益系統(tǒng)（如Opera/Cloudbeds、SiteMinder、RMS）日常準確性與對賬閉環(huán)。

2）監(jiān)管水上活動中心（Diving & Watersports）

? 統(tǒng)籌PADI體系合規(guī)與教練/潛導/船長排班；審查壓縮機與氣瓶年檢記錄、裝備維護臺賬、保險與風險評估。
? 制定并演練海上/潛水緊急預案（溺水/失聯(lián)/傷情/惡劣天氣）；對接醫(yī)療救援資源（如DAN）。
? 規(guī)劃精品潛點與課程產(chǎn)品，提升人均消費（AOW/特色課程/夜?jié)?私導/攝影等）。

3）餐飲與供應鏈（F&B & Supply）

? 負責監(jiān)控餐飲出品標準、食品安全（HACCP原則）、庫存與損耗控制，月度毛利達標。
? 協(xié)助監(jiān)管冷鏈/干貨/鮮品采購體系與島上儲存規(guī)范；建立本地供應商池與議價機制。

4）市場與渠道（Sales & Marketing）

? 統(tǒng)籌OTA（Booking/Agoda/攜程/美團等）、社媒與旅行社合作；監(jiān)控轉(zhuǎn)化、復購與口碑（評分/NPS）。
? 結(jié)合節(jié)令與氣候（季風/能見度/海況）做動態(tài)定價與主題活動（如攝影周、自由潛營、親子營）。

5）財務與風控（Finance & Compliance）

? 協(xié)同編制年度/季度/月度預算、現(xiàn)金流滾動預測、成本控制；周/月度經(jīng)營簡報與KPI看板向業(yè)主匯報。
? 監(jiān)督收銀、對賬、發(fā)票、合同與合規(guī)；熟悉當?shù)毓蛡蚍ā⒙糜闻c海事相關(guān)法規(guī)及許可證辦理/年審。

6）人力與文化（People & Culture）

? 協(xié)同招聘、培訓與績效管理；構(gòu)建跨文化團隊（本地/外籍）協(xié)作機制與接班人梯隊。
? 關(guān)注駐島員工身心健康與留存，優(yōu)化食宿福利與輪休計劃，降低人員流失率。

7）安全與可持續(xù)（HSE & ESG）

? 建立臺風/暴雨/涌浪/停電/海況突變等場景的BCP（業(yè)務連續(xù)性）預案與演練。
? 推進環(huán)保措施（珊瑚礁保護、無磷排放、垃圾分類、reef-safe防曬倡導、節(jié)能水務）與合規(guī)公示。


關(guān)鍵KPI

? 經(jīng)營：入住率/ADR/RevPAR、餐飲毛利%、綜合GOP%、人房比、庫存周轉(zhuǎn)天數(shù)。
? 市場：OTA綜合評分≥9.0/4.6；NPS≥60；復購與轉(zhuǎn)介紹率提升。
? 安全：重大事故為0；輕傷率逐季下降；應急演練達標率100%。
? 體驗：投訴24小時閉環(huán)率≥95%；服務時效SLA按SOP達標。
? 人才：核心崗位滿編率、人員流失率、梯隊培養(yǎng)覆蓋率。
? 合規(guī)：各類證照/年審/審計與政府檢查通過率100%。



任職資格

? 學歷：酒店/旅游/工商管理等本科及以上（碩士優(yōu)先）。
? 經(jīng)驗：5–8年及以上高星/度假村運營經(jīng)驗，≥2–3年綜合管理經(jīng)驗；有海島/潛水度假村背景優(yōu)先。
? 語言：英語流利；會中文/馬來語更佳。

專業(yè)技能：

? 全面理解前廳、客房、工程、餐飲、潛水/水上項目運營與成本控制。
? 熟悉PMS、渠道管理與收益系統(tǒng)（Opera/Cloudbeds、SiteMinder/RMS等），能做數(shù)據(jù)驅(qū)動決策。
? 具備應急管理與醫(yī)療/海事協(xié)同意識（含落水/潛水減壓病初步識別與流程）。

證照（加分項）：

? PADI DM/Instructor背景、救援/急救證（EFR）、船務/海事安全相關(guān)資質(zhì)。
? 食品安全/HACCP培訓證書。
? 個性與領(lǐng)導力：強執(zhí)行與抗壓、跨文化溝通、結(jié)果導向與服務意識、誠信與高度主人翁精神。


薪酬與福利

? 工資：人民幣約20,000-35,000/月（馬來西亞貨幣 12,000–20,000/月）
? 福利：提供島上住宿與工作餐；通訊與交通補貼；年度獎金/業(yè)績分成；法定年假（18–24天）；簽證與工卡（外籍）。


作息與輪休

? 常規(guī)6天制（旺季彈性加班），淡旺季輪休；后經(jīng)具體協(xié)商。

試用期與培養(yǎng)

? 試用期3–6個月：對標月度KPI，達成后轉(zhuǎn)正。
? 入職首90天：完成SOP與應急預案落地、預算與價格體系重構(gòu)、團隊盤點與關(guān)鍵缺口補位。

Position

Resort General Manager | Island Resort Complex Operations

Location

Island Resort Area · Malaysia (e.g., Semporna / Perhentian / Redang / Langkawi)
Employment Type: Full-time, on-site (accommodation provided)
Reports To: Board of Directors


Mission

Provide end-to-end management of the island’s overwater villas, beach villas, homestays, the diving & watersports center, F&B and back-of-house supply chain, and island public facilities & safety. Deliver both profitability and brand reputation growth, and report to the Board with transparent, timely, data-driven updates.


Key Responsibilities

1) Integrated Operations (Accommodation + Public Areas)
? Establish and enforce SOPs for Front Office, Housekeeping, Engineering, Cleaning, Security, Jetty Transfers, and Boat Scheduling.
? Control core KPIs: RevPAR, Occupancy, ADR, GOP; implement lean rostering and energy optimization (power generation, desalination, PV & storage, etc.).
? Oversee PMS / Channel Manager / Revenue Management systems (e.g., Opera, Cloudbeds, SiteMinder, RMS) for daily accuracy and reconciliation.

2) Diving & Water-sports Center Oversight
? Ensure PADI compliance; manage scheduling for instructors/divemasters/captains; audit compressor & cylinder inspections, equipment maintenance logs, insurance, and risk assessments.
? Draft and drill marine/diving emergency plans (drowning, missing diver, injuries, severe weather); coordinate medical evacuation resources (e.g., DAN).
? Curate premium sites and course products to raise per-guest spend (AOW & specialties, night dives, private guiding, underwater photo/video, etc.).

3) F&B and Supply Chain
? Monitor culinary standards, food safety (HACCP principles), inventory & waste control; achieve monthly gross margin targets.
? Co-anage cold-chain/dry/fresh procurement and island storage standards; build a local supplier pool and negotiation mechanisms.

4) Sales & Marketing
? Orchestrate OTA (Booking/Agoda/Ctrip/Meituan, etc.), social media, and travel-trade partnerships; track conversion, repeat rate, and reputation (ratings/NPS).
? Apply dynamic pricing and seasonal programming aligned with monsoon/visibility/sea conditions (e.g., photo weeks, free-dive camps, family camps).

5) Finance & Compliance
? Co-prepare annual/quarterly/monthly budgets, rolling cash-flow forecasts, cost control; deliver weekly/monthly business briefs and KPI dashboards to the Board.
? Supervise cash/settlement, invoicing, contracts, and compliance; be conversant with local employment law, tourism & maritime regulations, and licensing/renewals.

6) People & Culture
? Co-lead recruitment, training, and performance management; build a cross-cultural (local/expat) team with succession planning.
? Safeguard on-island staff wellbeing and retention; optimize accommodation/meals and roster cycles to reduce attrition.

7) HSE & ESG (Safety and Sustainability)
? Establish BCP (business continuity plans) and drills for typhoon, heavy rain, swell, blackout, and sudden sea-state changes.
? Drive environmental initiatives (coral protection, phosphate-free discharge, waste sorting, reef-safe sunscreen advocacy, energy/water efficiency) and public compliance disclosures.


Key KPIs
? Operations: Occupancy / ADR / RevPAR; F&B gross margin %; overall GOP %; staff-to-room ratio; inventory turnover days.
? Market: OTA composite score ≥ 9.0 / 4.6; NPS ≥ 60; growth in repeat & referral bookings.
? Safety: Zero major incidents; declining minor-injury rate QoQ; 100% drill pass rate.
? Experience: ≥ 95% complaint closure within 24h; SLA on service timing per SOP.
? People: Core-position fill rate; staff turnover; leadership pipeline coverage.
? Compliance: 100% pass rate for permits, renewals, audits, and inspections.

Qualifications
? Education: Bachelor’s or above in Hotel/Tourism/Business Administration (Master’s a plus).
? Experience: 5–8+ years in upscale hotel/resort operations, with 2–3+ years in integrated management; island/diving resort background preferred.
? Languages: Fluent English; Chinese or Malay is an advantage.

Professional Skills
? Full-cycle knowledge of Front Office, Rooms, Engineering, F&B, and Diving/Water-sports operations & cost control.
? Proficient with PMS, Channel Manager, and Revenue systems (Opera / Cloudbeds / SiteMinder / RMS, etc.); data-driven decision-making.
? Emergency management mindset and medical/maritime coordination awareness (incl. man-overboard and basic recognition of decompression illness protocols).

Certifications (nice-to-have)
? PADI Dive-master/Instructor background; Rescue/First Aid (EFR); maritime safety or vessel-operations qualifications.
? Food safety / HACCP training.
? Traits & Leadership: strong execution and resilience, cross-cultural communication, results and service orientation, integrity, and owner mindset.

Compensation & Benefits
? Salary: RM 12,000–20,000 / month (≈ RMB 20,000–35,000 / month, indicative).
? Benefits: On-island accommodation and staff meals; telecom & transport allowances; annual bonus/performance-based incentive; statutory annual leave (18–24 days); visa & work pass support (for expats).


Working Hours & Roster
? Standard 6-day week (flexible OT in peak season); off-season rotations subject to mutual agreement.



Probation & On-boarding
? Probation: 3–6 months with monthly KPI targets; conversion upon achievement.
? First 90 Days: Deliver SOPs & emergency plans, re-build budgets & pricing architecture, complete team audit and fill critical gaps.

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