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Major Responsibility責(zé)任概要：
Setting realistic goals for the department heads in rooms division according to Balance Score Card (BSC) and guiding them whenever necessary in order to achieve positive results. Ensuring all departments are practicing and maintaining the Marriott standard at all areas as according to the Brand Standard Audit (BSA) in order to achieve better service standards in terms of guests and associates’ satisfaction.
根據(jù)平衡計(jì)分卡設(shè)置部門主管的實(shí)際目標(biāo)，并在必要時(shí)指導(dǎo)他們，以達(dá)到積極的效果。確保所有部門在各個(gè)區(qū)域都按照品牌審核的標(biāo)準(zhǔn)實(shí)踐，以達(dá)到更好的服務(wù)標(biāo)準(zhǔn)和員工滿意度。
Training FO & HSKP associates, the Marriott’s culture and philosophy, and stress on practicing them in order to have a better working environment and have people treating people with respect, both internal and external customers.
培訓(xùn)前廳部、客房部員工萬(wàn)豪的文化和理念，并強(qiáng)調(diào)實(shí)踐，從而有一個(gè)更好的工作環(huán)境，并且尊重內(nèi)部和外部客戶。
Specific Duties工作任務(wù)：
1.Checking on daily operations in all rooms division’s area to ensure it is smooth and is manned by sufficient manpower at all times.
檢查各房務(wù)部分區(qū)的日常操作，確保工作順利進(jìn)行，并隨時(shí)有足夠的人力。
2.Hold departmental meetings at least once a month to ensure section heads are performing their job smoothly with sufficient support and that everyone is treated fairly in all area and speak up whenever there are concerns.
每月召開至少一次的部門會(huì)議，以確保前廳部及客房部主管及經(jīng)理工作執(zhí)行順利并獲得足夠支持，同時(shí)每個(gè)人公平對(duì)待所有員工，及時(shí)反饋心聲。
3.Deal with Loss Prevention issues as and when required and solve in a timely manner, and keep abreast of the world crisis for the safety of the people and the property.
能及時(shí)處理防損的問題，了解時(shí)事，及時(shí)解決安全問題和財(cái)產(chǎn)危機(jī)。
4.Ensure departmental Profit and Loss statement is in line and cost and expenditure are controlled wisely.
確保部門的損益表是符合成本和支出的。
5.Checking on daily logbook of all rooms division to ensure all matters are resolved promptly.
檢查所有前廳部及客房部的日常日志記錄，確保所有問題及時(shí)得到解決。
6.Reviewing and fine tuning all policies and procedures for rooms’ department as and when required.
在需要時(shí)審查和調(diào)整前廳部及客房部的所有政策和程序。
7.Responding to guest comments and complains from GuestVoice or Guest Alert from corporate as and when required.
在需要時(shí)回應(yīng)客人的滿意度調(diào)查或客人的警告中的客人評(píng)論或抱怨。
8.Responsible for grooming all department head mainly, and all associates to grow with the company and to manage the department heads’ Leadership Performance Process.
負(fù)責(zé)培訓(xùn)所有部門的負(fù)責(zé)人以及員工，使其與公司一起成長(zhǎng)，并管理部門管理者的績(jī)效。
9.Ensure that the key personnel practices “Managing from the Lobby” concept in the lobby during peak times.
確保在高峰時(shí)段的大堂區(qū)域內(nèi)，大堂員工可以按照“大堂管理”的理念行動(dòng)。
10.Lead by example to comment when credit is due and to take necessary disciplinary action when required. Practicing the Marriott’s Guarantee Fair Treatment at all times and train all supervisor and managerial level associates to adhere to the principle.
以身作則，如需必要采取必要的紀(jì)律處分。踐行萬(wàn)豪的保證公平待遇的政策，培訓(xùn)所有主管和管理層的員工堅(jiān)持原則。
11.Remember the fundamentals of treating people with respect in spite of their religion, race, local culture and etc. As Mr. Marriott quoted, take care of the associate and they will take good care of our customers and it is the duty and responsibility for us to lead by example from top down to ground associates.
記住尊重的基本原則，盡管宗教，種族，地域文化等會(huì)有不同。正如萬(wàn)豪先生所說，照顧好我們的員工，他們會(huì)照顧好我們的客戶，同時(shí)自上而下的以身作則是我們的責(zé)任。
12.Maintain effective service in line with the hotel’s corporate image
保持有效的服務(wù)，并符合酒店的企業(yè)形象
?Company’s Grooming Standard 公司形象標(biāo)準(zhǔn)
?Local Standard Operation Procedures 標(biāo)準(zhǔn)操作程序
?Corporate Policies 公司政策
?Departmental Policies 部門政策
13.Any other duties as may be assigned from time to time.
可能會(huì)分配其他職責(zé)。
14.Follow all company policies and procedures.
遵守所有公司政策及程序。
15.Follow Marriott Information safety and protection policy and associate privacy policy, have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information. When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集團(tuán)信息安全保護(hù)及個(gè)人隱私的相關(guān)政策，對(duì)支付卡信息、高風(fēng)險(xiǎn)信息、受限信息、非公開信息及公開信息有清楚的認(rèn)知。在公司任職期間嚴(yán)格遵守各類信息的處理規(guī)定，正確處理各類數(shù)據(jù)及文件，防止信息泄漏。