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Mission/Purpose of the Job
To provide and manage routine technical support and Applicaiton to Edwards Service China, Business Units and Customer Centers on products and systems manufactured by Edwards and installed at diverse customer base within China. Is responsible for ensuring product issues of a technical nature are resolved with minimum impact to customers and the overall business and escalated as required to the relevant departments if additional action is required.
為愛德華茲服務(wù)中國、業(yè)務(wù)部門和客戶中心提供和管理日常的技術(shù)支持和應(yīng)用，包括愛德華茲制造的產(chǎn)品和系統(tǒng)，并安裝在中國的不同客戶群。負(fù)責(zé)確保技術(shù)性產(chǎn)品問題在對客戶和整體業(yè)務(wù)影響最小的情況下得到解決，并在需要采取額外行動時向相關(guān)部門匯報。
To maintain products to ensure they meet safety and legislation, specifications, business needs and quality requirements.
維護(hù)產(chǎn)品，確保其符合安全、法規(guī)、規(guī)范、業(yè)務(wù)需求和質(zhì)量要求。
Work closely with sales team to identify business opportunities and maximize business wins in key accounts. Includes introducing new upgrading solutions to customers from technical perspective.
與銷售團(tuán)隊緊密合作，識別商業(yè)機(jī)會，最大限度地贏得大客戶。包括從技術(shù)角度向客戶介紹新的升級解決方案。
Main Responsibilities
1. Diagnose and resolve product technical issues reported within customer and internal situations - escalating problems where necessary to more experienced staff, including communicating as necessary outside the team.
診斷和解決客戶和內(nèi)部報告的產(chǎn)品技術(shù)問題-必要時向更有經(jīng)驗的員工升級問題，包括必要時與團(tuán)隊外部溝通。
2. Provide support to Customers, Product Companies, Customer Centres, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying to existing designs to the relevant departments.
為客戶、產(chǎn)品公司、客戶中心、供應(yīng)商和業(yè)務(wù)部門提供支持，以提高績效或解決技術(shù)、質(zhì)量或安全問題。識別并向相關(guān)部門匯報產(chǎn)品中可能需要調(diào)整和/或修改現(xiàn)有設(shè)計的問題。
3. Plan and control personal work to ensure technical issues are resolved to time and budget, and support the detailed planning of activities as required to achieve the required results.
計劃和控制個人工作，以確保技術(shù)問題在時間和預(yù)算內(nèi)得到解決，并支持所需活動的詳細(xì)計劃，以達(dá)到所需的結(jié)果。
4. Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.
將所有工作記錄為標(biāo)準(zhǔn)，必要時生成新系統(tǒng)的文檔和測試報告，并在內(nèi)部系統(tǒng)上發(fā)布，以便其他相關(guān)方可以在需要時檢索，并在需要時在真空解決方案外部發(fā)布。
5. Carry out testing in house and on site according to requirements with regards to resolving problems as they arise. Document and provide intended test data results to relevant departments.
根據(jù)要求在室內(nèi)和現(xiàn)場進(jìn)行測試，解決出現(xiàn)的問題。將預(yù)期的測試數(shù)據(jù)結(jié)果存檔并提供給相關(guān)部門。
6. Undertake basic analysis of product software data logs to derive conclusions and recommendations or further actions or necessary subsequent investigations.
對產(chǎn)品軟件數(shù)據(jù)日志進(jìn)行基本分析，以得出結(jié)論和建議，或采取進(jìn)一步行動或進(jìn)行必要的后續(xù)調(diào)查。
7. Contribute within the team and organization any improvement of procedures and practices identified so that the effectiveness and efficiency of the product, procedure or practice are generally improved.
在團(tuán)隊和組織內(nèi)部對程序和實踐的改進(jìn)做出貢獻(xiàn)，從而提高產(chǎn)品、程序或?qū)嵺`的有效性和效率。
8. Work in a safe and effective manner in compliance with the Company's Health and Safety policy and ensure that the requirements under Section 2 of the Health and Safety at Work Act are met at all times.
按照公司的健康和安全政策，以安全有效的方式工作，并確保始終符合《工作健康和安全法》第2條的要求。
9. (Occasionally) responsible to purchase within defined scope upon line manager's permission and use company system.
在部門經(jīng)理的允許下，負(fù)責(zé)在規(guī)定的范圍內(nèi)采購，并使用公司系統(tǒng)。
10. Work together with sales team when new business opportunity occurs and to introduce the new solution to the customers, prove to customers the advantage of upgrading the current products/system, simulating the cost saving from the new solution.
當(dāng)新的商業(yè)機(jī)會出現(xiàn)時，與銷售團(tuán)隊合作，向客戶介紹新的解決方案，向客戶證明升級現(xiàn)有產(chǎn)品/系統(tǒng)的優(yōu)勢，模擬新解決方案的成本節(jié)約。
Skills / Knowledge / Experience
?n Education level
受教育程度
Degree in mechatronics engineering and electrical engineering and the automatization specialtyor relevant subject.
機(jī)電一體化或電氣工程自動化或相關(guān)專業(yè)畢業(yè)。
n Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience)
相關(guān)的工作經(jīng)驗（勝任該職位的最低工作年限要求）
3 years in mechatronics engineering and electrical engineering and the automatization / manufacturing environment with exposure to product development and/or product support activities.
Previous experience of vacuum beneficial but not essential.
Allocated work performed to time and quality standards, without supervision.
Visits customers/suppliers and completes own work or delivers straightforward presentations under supervision.
3年機(jī)械電氣自動化工程/制造工作經(jīng)驗，有產(chǎn)品開發(fā)和/或產(chǎn)品支持經(jīng)驗。真空經(jīng)驗是有益的，但不是必需的。在沒有監(jiān)督的情況下，按時間和質(zhì)量標(biāo)準(zhǔn)分配工作。拜訪客戶/供應(yīng)商，完成自己的工作或在監(jiān)督下進(jìn)行簡單的演示。

n Knowledge areas/Skills (minimum level of knowledge to fullfil the role’s responsibilities)
知識領(lǐng)域/技能（滿足該崗位職責(zé)的最低知識水平）
English required.
熟練的英語能力是必須的。
n Other requirements (e.g. Language skills; competencies; expected travel requirements)
其他要求（比如，語言技能；能力；預(yù)期差旅要求）
Acquires and applies specialist knowledge in practical situations.
Identifies the causes of problems and proposes and implements suitable and effective solutions.
Self-confident in knowledge, but understands own knowledge limits and when to seek guidance.
Growing business awareness and full contribution to improving techniques at the detail level.
在實際情況中獲取和應(yīng)用專業(yè)知識。識別問題的原因，提出并實施合適有效的解決方案。對知識有自信，但了解自己的知識限度和何時尋求指導(dǎo)。提高業(yè)務(wù)意識，并在細(xì)節(jié)層面上為改進(jìn)技術(shù)做出貢獻(xiàn)。