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Your tasks

? Client Portfolio Management: Manage, maintain, and regularly update client-specific
patent portfolios in strict alignment with client requirements and company
standards.

客戶專利組合管理：依照公司規(guī)范與客戶要求，系統(tǒng)化地管理、維護(hù)并定期更新指派的客戶專利組合，確保所有操作均符合既定標(biāo)準(zhǔn)。


? Customer and Sales Support: Professionally handle prospect and client inquiries in a multinational environment during CN time zones. Provide subject matter expertise on Patent Renewals to support the Commercial team internally and through direct customer engagement. Ensure efficient request resolution by
responding promptly and accurately to client inquiries, upholding high
standards of service and client satisfaction.

客戶與銷售支持：在跨國工作環(huán)境中（主要覆蓋中國時(shí)區(qū)），專業(yè)處理潛在客戶與現(xiàn)有客戶的咨詢。作為專利續(xù)費(fèi)業(yè)務(wù)領(lǐng)域的專家，為內(nèi)部商務(wù)團(tuán)隊(duì)提供支持并直接參與客戶溝通。通過及時(shí)準(zhǔn)確的問詢響應(yīng)，確保高效解決客戶需求，始終保持高標(biāo)準(zhǔn)的服務(wù)品質(zhì)與客戶滿意度


? Efficient Request Resolution: Address client requests promptly and accurately via phone, email, and online portals, ensuring effective and timely resolution.

高效需求處理：通過電話、郵件及在線門戶及時(shí)準(zhǔn)確地處理客戶需求，確保問題得到有效且及時(shí)的解決。


? Cross-Functional Collaboration: Serve as a key liaison between clients and cross-functional teams to facilitate smooth communication and timely resolution of client concerns.

跨部門協(xié)作：作為客戶與跨職能團(tuán)隊(duì)之間的關(guān)鍵聯(lián)絡(luò)人，促進(jìn)順暢溝通并確?？蛻糇稍兊玫郊皶r(shí)解決。


? Global Communication: Clearly and efficiently convey patent-related information to Dennemeyer departments and customers worldwide, ensuring consistency and quality.

全球范圍溝通：向德尼梅爾各部門及客戶清晰高效地傳遞專利相關(guān)信息，并確保信息的一致性與高質(zhì)量。


? Client Onboarding: Guide new clients through the onboarding process to ensure a seamless transition and setup of their services.

客戶入駐：引導(dǎo)新客戶完成入駐流程，確保服務(wù)過渡與設(shè)置無縫銜接。


? Process Improvement: Identify and implement opportunities to improve workflows and enhance the onboarding experience specifically for CN clients.

流程優(yōu)化：不斷鑒別和改進(jìn)工作流程，針對中國客戶優(yōu)化入駐流程體驗(yàn)。


? Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role

持有相關(guān)領(lǐng)域?qū)I(yè)文憑或資質(zhì)（如商科或行政管理），或具備知識產(chǎn)權(quán)/客戶服務(wù)相關(guān)崗位工作經(jīng)驗(yàn)者優(yōu)先；


Your Profile

? Positive and proactive attitude with the ability to adapt and learn quickly

積極主動，具備快速適應(yīng)和學(xué)習(xí)的能力；


? Ability to work both independently with minimal supervision and collaboratively within a team at our vibrant office.

具備強(qiáng)大的自律性和合作精神，既能在極少監(jiān)督下獨(dú)立工作，也能在我們高效快節(jié)奏的辦公環(huán)境中與團(tuán)隊(duì)進(jìn)行協(xié)作。


? Excellent organizational skills, able to prioritize work and meet tight deadlines

優(yōu)秀的組織能力，能夠合理安排工作優(yōu)先級并在緊迫時(shí)限內(nèi)完成任務(wù)；


? Excellent communication and problem-solving skills

出色的溝通及解決問題能力；


? Client orientated thinking

具備客戶導(dǎo)向思維；


? Very good command of MS Office (Outlook, Word, Excel, PowerPoint)

熟練使用 MS Office（Outlook, Word, Excel, PowerPoint）


? Fluency in both written and spoken English and Chinese is essential, with an IELTS score of 6.5 or above (or equivalent proficiency) required.

中英文流利（書面及口語），雅思成績達(dá)到6.5分及以上者優(yōu)先考慮。


? Available for a 2 to 3-month training assignment in Luxembourg upon commencement of employment

能接受入職后2-3個(gè)月在盧森堡出差受訓(xùn)。